Minnesota Department of Health (MDH)
Health Care Facility and Service Complaints
625 Robert St N, St. Paul, MN, 55155
Distance: 1062 Miles
The Office of Health Facility Complaints (OHFC) serves the general public.
It can investigate complaints relating to quality of life and quality of care at health care facilities/agencies:
* Nursing homes
* Boarding care homes
* Supervised living facilities
* Assisted living and home health agencies
* Individuals or organizations exempted from licensure per MS 144A.46, Subd. 2.
* Allegations of child maltreatment in non-licensed personal care provider organizations.
* Personal Care Assistance (PCA) staff working in home care agencies.
To make a complaint, follow the instructions on the website.
For more information about the complaint process, contact the Office of Health Facility Complaints at (651) 201-4200, or email: firstname.lastname@example.org
This provider does not offer this service at other locations.
Other Services or resources
- Certificates and Records
- Children and Youth with Special Health Needs (CYSHN)
- COVID-19 Information
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- Find a Funeral Home
- Find Diabetes Self-Management Education and Support
- Follow Along Program Online Enrollment Form
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- Immunizations and Vaccine Information
- Infectious Disease, Epidemiology, Prevention and Control
- Injury, Violence and Safety
- Medical Cannabis Program
- Minnesota Health Information Clearinghouse
- Prevention and Healthy Living
- Refugee Health Assessment
- Stroke Designated Hospitals
Taxonomy Terms Used: Clicking a taxonomy term from the list below launches a new search.
DD-1500.4280Health Facility Complaints Definition
Programs that accept and, where possible, attempt to resolve complaints regarding the licensing; incompetence of staff; cleanliness and safety of facilities; treatment of patients; quality of care; excessive fees; charges for services not rendered; unethical, improper or unprofessional conduct of personnel; or other inappropriate business practices of organizations that provide health care services.
DD-1500.4280-380Hospital Complaints Definition
Programs that accept and, where possible, attempt to resolve regarding the licensing; incompetence of staff; cleanliness and safety of facilities; treatment of patients; quality of care; excessive fees; charges for services not rendered; unethical, improper or unprofessional conduct of personnel; or other inappropriate business practices of hospitals.
DD-1500.4530Home Health Care Complaints Definition
Programs that accept and, where possible, attempt to resolve complaints regarding the quality of care, treatment of patients, unprofessional conduct of personnel or other inappropriate business practices of home health care agencies.
DD-1500.4800-350Insurance Company/Agent Complaints Definition
Programs that accept and, where possible, attempt to resolve complaints regarding high pressure sales tactics, improper denials of insurance claims, delays in settling claims, illegal cancellation of policies, misrepresentation, fraud, unethical or improper conduct of personnel or other inappropriate business practices of insurance companies or agents.
DD-1500.7230Practitioner Complaints Definition
Programs that accept and, where possible, attempt to resolve regarding the licensing, incompetence, negligence, violations of laws relating to the use and prescription of dangerous drugs and narcotics, quality of service, excessive fees, unprofessional conduct or other inappropriate business practices of individuals who are licensed to practice in the health, mental health and veterinary science fields.
YF-3300Home/Community Care Recipients Definition
Individuals who have chronic illnesses or disabilities or are frail elderly, who are unable to take care of their own daily living needs independently and who require one or a a combination of ongoing in-home or out-of-home care supportive arrangements which may include care in their own homes by relatives or other caregivers; care in their own homes combined with participation in an adult day care or similar program; residence in an assisted living facility, adult foster home, continuing care retirement community, life care community, senior residential care home or other supervised living facility; case management; advocacy to assure their safety and rights; and/or other forms of basic assistance.
Individuals who are ill and who are receiving medical care. Also included are individuals who have no demonstrable illness but are being investigated for signs of pathology such as altered blood chemical values or physical changes such as asymptomatic cardiovascular abnormalities.